Anticipation
After Oregon defeated USC on Halloween I got it into my head that should the Ducks reach the Rose Bowl, we would go to the game. And the parade. Chances were good. Then came the first hurdle. The Arizona game could have derailed the train. But we were all relieved as we watched the Ducks come from behind to tie the game and then to win it in overtime. We were at a hockey game and one of the linesmen was in the lobby of Lane County Ice watching the game. It was between periods of course. The only real remaining obstacle to a Rose Bowl berth was the Civil War Game against the Beavers. I had already looked into Alumni Association packages and train transportation to Los Angeles. I told Susie before the game that if the OSU won, we could still go to the Rose Bowl. To watch the Beavers. Or the big flat-tailed rats as I often refer to them. She was pleased. Well, the Ducks won and the very next day I bought train tickets and the land-only package through the UO Alumni Association. I put in my request for tickets with the Athletic Dept. What could go wrong? Well Dear Reader, I'll tell you. I didn't get tickets through the U of O. Panic set in. I went to StubHub and purchased tickets there. Better than twice the face value! After the seller confirmed the purchase...nothing. Expected shipping date of December 28. It was to be 2-day shipping through FedEx. Our train was to leave at 5:00 PM on the 30th. They should arrive in time. Right? Wrong. On the 28th I received word from StubHub that the seller was unable to obtain the tickets he had sold me. What?! But, there were tickets, better tickets, one section over, that were available to be shipped immediately. Complete with an upgrade to overnight delivery. Well, OK. I took it. A few hours later, my purchase was confirmed by the seller, and a few hours after that, they were shipped. At last, I had a tracking number. But, wait for it. The origin of the shipment was, you guessed it, Eugene. Oh well. They were sure to get here in time. Finally, this morning I checked up on the tracking number. The tickets had been sent to the FedEx sorting facility in Portland? From there they will be sent back to Eugene. Delivery is still estimated by noon today. I am pretty sure I will be holding my breath as I open the screen door when I get home.
posted by Paul at 6:36 AM
1 Comments:
Hi, my name is Jonathan and I am contacting you from StubHub on behalf of the Executive Customer Care Department. I was sorry to hear about your experience with this ticket order for the Rose Bowl. I know it’s a big event and I certainly understand your concerns around the delivery of your tickets – I probably would have the same concerns. I first want to apologize for any confusion or distress this may have caused. I will do my best to address your concerns and hope to provide some peace of mind in the process.
I think it might help to first explain how StubHub works. We are not a ticket seller, but we are a secondary ticket marketplace. We do not hold the ticket inventory as every ticket sold on our website is coming from an individual Seller. When a ticket is sold through our website, the ticket is shipped directly from the Seller to the Buyer. We ask our Sellers to ship their tickets immediately however we cannot guarantee that they will, as again, StubHub is not the ticket seller and does not hold the ticket inventory.
It is a common practice among our Sellers to set a shipping In Hand Date or timeline that allows them the most time possible to fill their orders - in part because of inventory management and also because venues vary with regards to the timeline they release and print their tickets. If a Seller chooses to set a shipping In Hand Date on an order, that information will be communicated to our Buyers via email at the point of order confirmation. We allow our Sellers to list tickets that are not currently In Hand and to confirm orders with In Hand Dates, as it allows our Sellers the most time possible time to try and resell their tickets and to ensure their orders’ fulfillment.
Per our Fan Protect Guarantee, the tickets will arrive in time for the Buyer’s event, specifically at least by one business day prior to the event. We make our website very straightforward and we explain this to our customers on the last page during the online buy process. It might also provide some peace of mind to know that every order placed on our site is covered by our Fan Protect Guarantee. As a fan, what that means to you is this:
•You will get your tickets in time for the event.
•Your tickets will be authentic and valid for entry.
•Your tickets will be as good as or better than the ones you ordered.
•You will be refunded if the event is cancelled and not rescheduled.
I know the game has since passed and but would love to hear about your experience. If you are interested in discussing this further please send an email to jcorey@stubhub.com. Thank you again for taking the time to post your comments and I look forward to speaking with you!
Jonathan Corey, Executive Customer Care Specialist.
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